Help Center

Frequently asked questions

Quick answers on journaling, CSV import, Tilt Guard, prop risk limits, and account security. Inside the app, open Help with the ? icon in the top bar.

General

Journal & CSV Import

Risk & Tilt Guard

Accounts & Security

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Frequently asked questions

General

What is CandleTrace?

Which markets and instruments are supported?

Is CandleTrace free during early access?

What can I do in the live demo?

Journal & CSV Import

How do I import trades from a broker CSV?

Which broker CSV formats are supported?

Can I add trades manually?

Can I export my journal to CSV?

What happens if I import the same CSV twice?

Risk & Tilt Guard

What is Tilt Guard?

When does Tilt Guard trigger?

Can I change Tilt Guard sound or behavior?

How do prop firm drawdown limits work?

How does the position size calculator help with risk?

Accounts & Security

Can I track multiple trading accounts?

How is my account secured?

How do I delete my account and data?

What if I fail or finish a prop challenge?